AI for e-commerce
Systems for the inbox and the catalogue.
What repeats
Every order, the same questions
- Where is my order, asked by email, chat and social messages.
- Returns and exchanges, each with its own steps and its own policy.
- Sizes, stock, delivery times and compatibility, before anyone buys.
- Product pages to write, translate and keep in line with the supplier.
- Reviews to answer, and abandoned baskets to follow up.
What we build
Behind the checkout
Each system fits your shop and replies to customers while you pack the orders. A person approves anything that cannot be taken back.
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Customer questions
Each reply is in your shop's words, and the order is checked before it goes out. For example, someone asking where a parcel is gets the carrier's latest status, and a complaint reaches your team with the details attached.
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Returns
Each request gets the right steps for the product and the reason, and the label goes out. Anything outside your policy waits for a person.
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Product pages
Descriptions are drafted from the supplier's data in your voice and the customer's language, and checked against the details you gave us.
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Reviews and posts
Every rating gets a reply drafted for you. Proofloop, our content engine, reads what performs for online shops, works out why, and writes your next ones in your voice.
How it starts
First, the life of an order
The AI Audit traces one from message to doorstep, finds what your team repeats, lists the software you pay for, and ranks what to build.
Before anything is built, we agree with you what the system may see of a customer's details.
A fixed fee for the build, agreed before it starts, then a monthly one while we operate and maintain it through the sales and the quiet weeks, with a record of each run.
Start with one task
Tell us which questions your shop answers most.